Frequently asked questions

CuidArte is the membership brand of Seguros por Internet. With CuidArte you can access different memberships, each with its own fee: CuidArte Salud (health membership, with a monthly fee), CuidArte Viajero (membership for your trips) and CuidArte Legado (funeral membership, coming soon). You choose the one you need and pay only for that one.

No. CuidArte is not insurance, does not pay your medical bills and does not replace Medicare, Medicaid or a Marketplace health plan (Obamacare). These are memberships: you pay the fee for the one you choose and receive its benefits. For example, CuidArte Salud gives you preferential prices through a network of providers and digital services at no cost.

Three: CuidArte Salud (available), CuidArte Viajero (purchased on the platform of our partner MAS) and CuidArte Legado (coming soon).

The services are coordinated by MAS Servicios Asistenciales, S.A. de C.V., through a network of participating providers. Seguros por Internet sells your membership and supports you with it.

Phone +1 786 606 3762, WhatsApp through the button on the site or info@segurosporinternet.com.

Yes. We only use your data for your membership and do not sell it. You can read the details in our Data Processing Policy.

Anyone who lives in the State of Florida, with no age limit. No medical examination or eligibility assessment is required.

No. CuidArte Salud is available regardless of immigration status. We do not ask for your Social Security number or immigration status. You can enroll with a passport, driver’s license, state ID, consular ID or another document.

Yes. You are accepted with or without preexisting conditions.

An additional one-time fee of USD 25 is charged when you enroll.

It is a one-time processing fee charged only once, when you enroll. It is not charged each month or per person.

The plan fee plus the USD 25 enrollment fee. For example, with the Family plan: 94.99 + 25 = USD 119.99. From the second month onward, you pay only USD 94.99.

By credit or debit card, or automatic debit. You are charged monthly and automatically, on the same date as your first payment.

From the first day. There is no waiting period.

In 3 steps: 1) call the Assistance Center, 2) identify yourself with your membership number and 3) speak with a doctor through telemedicine. The doctor will tell you whether your case can be resolved online or requires in-person care.

+1 954 472 1895 (accepts collect calls), +1 877 889 0149 and WhatsApp +1 863 204 2848.

General telemedicine, nutritional advice, mental well-being (coaching, stress management, meditation) and veterinary telemedicine for dogs and cats. Available throughout the United States.

It is available only in Florida, at fixed prices: specialist USD 60 (first visit) and USD 40 (follow-up), 5-panel lab work USD 12.50, X-rays USD 25, mammogram USD 40–60, cytology USD 30–50 and eye exam USD 35–55, among others. It is always coordinated after telemedicine.

No. You must first have a telemedicine consultation. The doctor refers you and the Assistance Center coordinates the appointment. Without that step, the member rate does not apply.

With the pharmacy card included in your certificate. Present it with your prescription at participating pharmacies such as Walmart, Walgreens, CVS or Publix and pay the discounted price.

Contact the Assistance Center. A team of mediators reviews the bill and negotiates with the hospital to try to reduce it. A result is not guaranteed.

Call 911 or go to the nearest emergency room. CuidArte does not include emergencies, hospitalization or surgeries.

Yes, dogs and cats, to receive veterinary guidance through telemedicine at no cost. Emergencies and surgeries are not included.

In My account, at segurosporinternet.com. We also email you the certificate when you purchase.

We will notify you so you can update your payment method. If the payment is not completed, your membership may be suspended.

Yes, whenever you wish, by email at info@segurosporinternet.com, by phone at +1 786 606 3762 or through My account. If you cancel within the first 30 days, we refund the monthly fees paid, even if you have used the membership; only the USD 25 enrollment fee is retained. After 30 days, charges stop from the cancellation date and the unused prorated portion is refunded.

It is a membership for domestic, international, study or work trips, for travelers departing from Colombia or the United States.

On the platform of our partner MAS. Clicking "Get a quote for my trip" opens a new tab, where you choose your destination, dates and number of travelers (up to 9) and pay online.

Domestic, International, Student and Corporate. Each has different benefits, which you can see when getting a quote.

It depends on the destination, duration and number of travelers. You can see it when getting a quote.

The number listed in the document you receive when you purchase.

It will be a membership to support your family during the most important moments. It is being prepared.

Soon. Leave your details on the CuidArte Legado page and we will notify you as soon as it can be purchased.

Only people who live in the United States.